Shipping policy

Shipping Policy

At Hausly, we work with trusted global suppliers and fulfilment partners (including Zendrop) to deliver quality products directly to your door as efficiently as possible.

Order Processing

All orders are processed within 1–5 business days (excluding weekends and public holidays).
Once your order is processed, you will receive a confirmation email with tracking details when your order is dispatched.

Estimated Shipping Times

Australia:

  • Standard Shipping: 6–12 business days

International Orders:

  • Estimated delivery: 7–20 business days depending on destination

These timeframes reflect supplier fulfilment + international transit via Zendrop partners.

Shipping Costs

Shipping costs are calculated at checkout based on product type, supplier location, and destination.
Any free shipping promotions will be clearly displayed on our website.

Tracking Information

Once shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

Address Accuracy

Customers are responsible for providing accurate shipping details.
Hausly is not responsible for delayed or lost orders due to incorrect or incomplete address information.

Delays & Transit Issues

While we work with reliable fulfilment partners, occasional delays may occur due to:

  • Customs processing

  • Carrier delays

  • Peak seasons

  • Weather disruptions

If your order is delayed beyond the expected timeframe, please contact us and we will assist promptly.

Lost or Missing Orders

If your order has not arrived within 35 business days, please contact us at:
📧 jack@hausly.com.au

We will investigate and arrange a replacement or refund if required.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos so we can resolve the issue quickly.

Contact Us

For shipping support or questions:
📧 support@hausly.com.au